Spending A Day Off Seeing Local Sights

I had seen the advertisements on television but had not yet visited the new Scheels Store in Loveland, Colorado.  Today seemed like a good day for a short road trip.  The premises are beautiful just as they appeared on TV.  While I enjoyed perusing the store and admiring the statues, the taxidermy, the aquarium, and of course, the Ferris wheel, the real impressive component was the staff.  I have to give a tip of the hat to the person responsible for the training and development of the sales floor staff.  Even when I was just passing by a department, I was always greeted by a friendly smile and courteous hello.  Some other retail chains could take a lesson from what I observed today. 

I have no vested interest in Scheels, but today was impressive enough to make me reflect on my own "customer service" attitude.  Am I doing hospitality as well as what these individuals are?